Where is hughesnet headquarters

But in situations where things are not as cut and dry, or the complaint involves something federal, like those involving robocalls or improper debt collection attempts, the assistance of an attorney can help you maximize the value of those claims. Begin the process by letting us know below about your complaint against HughesNet. Let FairShake take the frustration of dealing with a big company off your to do list and help you get the satisfactory solution you deserve. If you are not satisfied with our services, you will not owe us anything.

How to Sue HughesNet. What's in my HughesNet Contract? Best of the Best. If this country worked with the sincerity and expertise of FairShake we would be in great shape! They got more done in a few weeks than I did in over two years. They are really a light for us in a very hard time.

Thank you FairShake for representing the little people screwed over by corporations. I was having problems with the company for months. That you could make it resolved in a few days is wonderful. It's not right what Big Business can get away with if we let them. People need to know someone is out there to help! But unlike David, you have help. So what can you do other than feel like a chumpf?

Use arbitration to settle your complaint with HughesNet. Doing business with large companies can leave you feeling powerless. You go to fix it, to take action, but you find that HughesNet, like many companies, include forced arbitration clauses in their contracts to prevent you from taking them to court.

But what happens when you have limited choices in your cable, internet, and cell phone service providers, so you are forced to do business with companies like HughesNet you might know have a reputation for bad customer service. Even when we have a choice, we may be locked in by a contract. The process must be fundamentally fair to all parties, yourself included. You do not deserve to be in business. These people are still trying to take my money, I have called to many times to count spending over hours at a time for support with no luck at all.

I've also asked them to come and get this enormous useless satellite out of my yard before it goes in the dumpster. I've been calling so much I need a paycheck and a Xanax or two just to put up with long-winded nonsense that comes out of their mouths. I have had nothing but issues with this internet no service and everytime I call they want to know how's the weather like seriously. I just got this service they Lied to me about everything.

I haven't had this service a week and asked for my money back. They will be getting a call from my lawyer. This against the law!! I HATE this company. We have had their service for not even a year. From day 1 , it's been nothing but issues.

We bought it primarily to use Netflix, Hulu and Disney since we don't have cable. Or just won't load. We can't connect multiple devices or it won't work at all. I have been on the phone with over 13 people today alone since 10am. I've talked to different managers. And she literally in my mid sentence, intentionally hung up on me.

Never called me back or anything. I was hung up on 4 times today. I'm not having it. I finally got ahold of someone, Alexis Betts, who was a saint and did exactly what I needed in 30 minutes.

Thank god for him. I'm literally so done with this company. Their customer service, except for Alexis Betts, is straight crap. They don't care about their customers at all.

I will never use this company and will never recommend them to anyone. Hughesnet has refused for 15 months to provide the service for which I am paying. I have fought and given up repeatedly for 15 months. Your customer service representatives are liars that keep changing stories and making excuses as to why I can't get a refund for the money that was stolen.

They are scammers. Run, don't even consider adding this service. It did not work and customer service keeps you on the line for hours trying to resolve. Threatening me with cancellation fees for something that did not work. Also, neglected to inform me that the service is not compatible with VPN.

They are a deceitful company, scamming one person after another. Well it's been 3 weeks and when I called, the representative said they could not give me my money back. I told them you will be hearing from the better business bureau.. I have been waiting weeks for the escalation department to call me back and resolve an installation botch job which is a hazard to me and I am terrified I am going to brake my back again due to this tripping hazard.

The cable is 7. In addition, the tech pried the screen away from my house, installed the cable over the hurricane shutter track now unusable and cut the roots to my privacy shrubs around my pool. This company is the worst. My account was dissolved because they could not provide service to my business.

Now, 7 months later I am getting collection letters. Customer service is out of country and is a joke. I want to thank Joey Michael for his assistance today and solving our dilemma.

He was very helpful and considerate. Keep up the good work Joey. God bless. When I ordered the service I was told there would be NO problem in streaming movies and the speed was fast so we would not get kicked out of a programs due to slow responses. I ordered the service in March and started calling first of April complaining about the speed only was getting 3 mpbs sometimes it would go to a whole 5.

After 3 days and countless hours on the phone I was referred to the engineering department. After several days of talking to them I was told the satellite we received our signal from was outdated and it would take a month to update.

So the gave us credit for the next month. Month later I call asking if the updates were done because there was not much improvement. After hours of being transferred I finally found someone to tell me no they have not done the updates yet and they should finish in a week. They had the nerve to tell me to call back in a week and see if they were completed. I told them NO. I am not calling you to see if you have done your job. You need to call me and keep me updated. I told them then if the service was not better in a month a wanted a complete refund for equipment and every penny I spent on what they call internet.

A month later and no phone call later I call again. After an hour and a half on the phone I was told the engineering department says there are issues with the satellite we receive our signal from.

They then proceeded to tell me if I wanted to cancel I can and they would waive the cancellation fee. I became angry and told them I wanted a complete refund and they said it was out of their hands.

I finally spoke to a supervisor or that is what he claimed to be and he said waiving the cancellation fee is all they could do. I demanded to talk to a manager and after this supervisor telling me I have talked to the person in charge I asked him if he had a boss. He never really answered me so I told me either give me your boss or I am contacting the corporate office and asked for the phone number.

This idiot said I cannot give you that information it is against our policy. I finally got them to agree refunding the amount they deducted for June and May but nothing on the equipment that we paid for up front. I will not recommend Hughes net to anyone. I would like to file several complaints regarding Dish Network's customer service representatives, salespeople, and your resolution department.

I signed up for a Dish bundle package on April 27th of this year. The representative that I spoke with went over several bundle plans. I feel that I have been lied to, misinformed, and being overcharged by Dish and Hughes internet services. I called Dish's customer service a few times on the 30th of this month and was told I had to call Hughes. I called Hughes and was told I had to call Dish. I called Dish and Hughes at least 7 times to try and get the billing resolved but got nowhere.

Dish's customer service is horrible and when I was trying to discuss my billing, the representative was laughing and put me on hold for over 10 minutes, I finally had to hang up and call back.

The representative was a female and spoke with her around pm West Coast Time. I also called Dish's resolution dispute team and given the run around again.

The issues I have with Dish and Hughes overcharging me and misleading me need to be resolved. I am beyond pissed off and do not like being lied to, overcharged, and mislead. Your company needs some serious changes made when it comes to customer service; understanding the customer's situation; not interrupting a customer; listening; and not laughing or giggling because only bad customer service representatives do this.

I also spoke with another customer service representative around pm who sounded like he just left the bar and had a few too many drinks. I would appreciate a response from someone within your department to investigate these matters because I will not let this go until I am billed what I was told and will continue to pursue this indefinitely!!! I started with Hughesnet in May I have not had streaming service, that I pay for, since that date. I have called service over 6 times and without success.

I with each call I am told that the signal is strong coming into the modem. I have both a laptop and Dish TV and while the signal is said to be strong coming in it is NOT getting to either the laptop or the tv.

I can not watch anything that comes from the internet, Netflix, movies on demand. No one will come out to check the modem. If you're thinking about signing up for Hughesnet and you live in a rural area.

Streaming doesn't work. Um did you not think to call the other home land number that was at the bottom of my husbands email that he has sent you. I do not need to see a little usage chart it is useless We have a ticket in to Support who said gee we will call in yet again Shocked I am not.

So know this will all go to Corporate Office because i am tired of dealing with the customer people.. They are useless. I started your service and was lied to by your sales rep and your installer which both said that i would be able to stream movies yet when i tried i couldn't so i made several attempts to get it fix and the final results was that your system would not stream any movies so now three mos. PS I'm looking to start a class action law suit against Hugh Net out on the web your company has done this to a lot of people.

Your Service Sucks Since July 8 the first day that I sign up for their service, I have had my Internet and phone lose connection at least 10 times a day, I call them to report this issue, I did get a very rude and ignorant reps. Call back get another no speaking English person, they say they can fix the problem, nothing has been fix at all. Call back several times trying to get to fix the problem and nothing has been done!

On July 23 at PM I call back and that person transfer me to a supervisor and that supervisor promise a discount of I had to call back again to Hughes net schedule a tech to come out to fix the problem and this time they told me the tech would fix it, still not fix and they refuse to honor the discounts they promise in writing in a email they sent to me on July 23 at PM.

The is a clear case of fraud and trying to cheat the customer out of good service and the discounts they promise. Maybe the FCC will be able to straighten this issue out for me. Since July 8 the first day that I sign up for their service, I have had my Internet and phone lose connection at least 10 times a day, I call them to report this issue,I did get a very rude and ignorant reps.

This company is horrible lies after lies and will charge you for the outrageous charges stay away from them rude people need training on consumer adequate. I cancelled my Hughes net service because I rarely used it, but when I did try and use it, it was not working, I was paying my bill etc, they said in addition to my normal bill it would cost I have been reading a lot of post concerning Hughes Net Satellite internet service.

I Was thinking about getting their service because I like many others live out in the rural area and the ATT service is really slow but better than dial-up we had for several years.

As I have heard from many people "read the reviews"it will end a nightmare before it get's started. Thanks everyone for your help. No one I talk to there says anything other than "you have a two year agreement". Being a small business owner who canceled after 8 days because the service did not function as I needed it to, mainly port 25 is blocked and the security team told me that they would NOT unblock it and said that every ISP blocks port I have told them that I am not paying the fee.

Stay away! I wrote an email to you on November 7. In reply, I was told that I would be contacted on the issue, and never was. The issue is that when I originally signed up for Hughes net, I told the salesman that we needed a plan that would let us constantly stream movies, because we don't have any cable TV. He informed me that the basic package would support all of our needs. Then when the individual came out to install the equipment, he told me that our package would not be enough for what we wanted, so I upgraded to the top package.

Now, I find out that we are out of data, and will not be able to have any TV for the next two weeks! When I called Tech Service today, they told me that I could by tokens that would last me maybe three hours.

I am a disabled veteran, living on a fixed income, and I cannot afford to throw out money simply because our salesman lied to us. We are working on a limited budget, with limited choices of providers in our area, and I am simply tired of being taken advantage of, lied to, and constantly being asked to throw more money at you.

I have been arguing between you and my former provider for well over a month now, countless emails, fruitless online chats and numerous indeterminable phone calls, being transferred, put on hold, and hung up on. I am paying good money, for a promised service and I am not receiving what I promised.

This has got to stop, and somebody needs to step up and to take care of these issues. The whole thing has got me so upset, to have to constantly fight major battles to get what I was promised, and for what I pay for. Believe me, I am not afraid to go to the Better Business Bureau, or anyone else to get this matter resolved to my satisfaction! I recently purchased your internet service only to find out that everything the sales person had told us was a lie.

I filed a complaint with The Indiana State police the hughs net company I talked to was going to do a investigation they gave me a case number so far we are off to a bad start hope the situation is taken care of soon or I will cancel my account. HughesNet has an extremely inconvenient residential policy for people renting out their homes -- A HughesNet residential customer can only suspend their home service for six months Why does HughesNet do this to us!!

Long story short. After spending about 2 hours on the phone with Tech Support they could not correct the non-connectivity issue. HughesNet then ignored my repeated requests for a Tech to respond and make the necessary repairs. I've never had any like issues with other ISP's. The call Centers read off of a scripted response when speaking with a customer and are worthless.

I was just on the phone with customer service for over 30 minutes. The customer rep kept putting me on hold and going to someone?? He apologoized for the wrong information I was given and said that my final bill won't be out until May Do not use Hughes Net because they are not a good service and the customer service is not professional and not out to help the customer.

I just spent over an hour today with Hughes Net customer service trying to end service that I was not told I was in a contract for that I did not know about. Furthermore, they did not tell me that I was not able to use gaming on their system or I would have never signed up.

I have called several times because we could not stream movies and the service only provides very slow surfing activities. It is not fair that your company is not upfront with it's customers and tell the truth. If I tell you I need my family to be able to stream movies and play online gaming don't tell me if I upgrade that will work. I spoke to a supervisor Raul who not able to provide me with any support and when I requested to speak to a manager I was told no one is available.

Then he told me that I have to pay a cancellation fee for something that does not even do what they said it would do when I purchased service. I am disappointed and would never recommend this company to anyone. I cannot believe you have no interest in resolving this issue for a customer of yours. I was misled in many ways about the service, upgrade, and capabilities. I would like someone to resolve this issue and fees asap.

I hope you guys at Hughes go out of business quickly. You charge way too much for service No you do not. Stupid people at the corporate level. I have never had Hughes Net. When speaking to them-they try to say I am not being billed.

I was reference and never agreed to be responsible for this persons bill. Hughes Net will not removed me or fix this issue. Hughesnet is the worst, most dishonest company I have ever dealt with. I just filed a complaint against them with the BBB. They suck all you Data from you without you ever using the Internet and charge you more when you try to add more Data so you can use the internet.

It is very dishonest to lock someone into a 2 year contract without telling them how sorry their service is before you sign up. I am totally dissatisfied with the help from the Help Center I am very upset about having to sign in when I want access my email account.

The downloads are extremely slow and I want to talk to someone who can make a difference in my experience with Hughes. This company, on the customer side anyway, is driven by technology people who have no idea about customer service. There don't care how long they keep you on the phone to do more troubleshooting before they might have to be troubled with sending a technician out. It is a waste of money. I have had them for only 2 months and am so upset with the service they have provided me.

First off, when I spoke with the sales rep I was never told that I would be signing a 2 year contract. After watching 1 movie on Netflix, my data was exceeded for that month which meant painfully slow internet service for the remainder of the data period.

Finally, I got sick of not being able to pay my bills online or check my email because it was taking up to 11 minutes for a single page to load. So I called and increased my data usage.

I called them to get to the bottom of it and I was informed that I was prorated for my usage of the old data plan and charged for the entire month of the new data plan, which I had for less than two weeks of that data period.

So I was double charged that month. I was fed up. Not only could I not understand anyone I talked to on the phone, but every time I turned around, they were trying to get more money out of me for a terrible service. Then came my adventure in canceling my account. I had been a HughesNet customer for less than two months at this point and had not been happy since the beginning.

Throughout this hour long phone call, I was offered various options that made me feel like they must assume the general public is just full of idiots. He even proceeded to tell me that he didn't know what my family was watching on Netflix that much, but to him it "seemed excessive. He also informed me that I just needed to log into my Netflix account and make sure we were watching everything in "low quality.

Working with this company has been one of the worst experiences of my life. I moved from Ohio to Georgia. I had Hughes Net for my internet service. I contacted them on Jan. No one ever called me back to schedule an appointment. They told me someone would contact me in days to set up an appointment. I was told someone would contact me in days to set up an appointment to install.

No one ever called me. They told me there would be a cancellation fee. I told them I was going to dispute this fee. I told them that was fine, just make sure to send the bill to my new location so I could arbitrate the bill, thinking they would have that information on the bill.

I received the bill a few days ago, but there was no information on the bill on how to dispute. I called them. The first representative I spoke with would not give me any information on who I could contact to dispute the bill telling me it was a valid bill.

I spoke to her supervisor, who told me there was no one I could write to for disputing the bill. I was unable to get an address from him to write for a complaint. I still don't feel I should have to pay this early termination fee since I tried to have the service continued, but they dropped the ball on their end. I did find the corporate office address on a website. The second part of the complaint is when I moved I asked what equipment I needed to bring with me. They told me only the box and the power cord.

I specifically asked them if I needed the receiver off the satellite dish. They told me no. A couple of days ago I recieved a return of equipment box.

I called them and took 30 minutes explaining why I shouldn't have to pay this fee. Tomorrow will be 5 days, so I haven't run this gauntlet yet. This is some of the worse customer service ever! I do not want to pay them a dime for an early termination fee which is due may 1st but if I don't they will take it from my account.

But today when I called them they said we did not return the reciever that we had to go unbolt it off the dish, they would send a box via UPS, then when they get it they will put that money back onto our card! They could have contacted us months ago and told us they needed that part! Hughes net that is called stealing! Now I am Mad! This system is only to be used in case of Emergency as we are an alarm central station and you never know when all systems could go down Bad Storm what ever the odds are as we use 3 different phone systems it would never happen but just wanted to cover all bases.

Also we told them that all bills must be mailed to the company! Now what's so hard to understand about any of that. Answer everything as it took months to ever get a paper bill and then they wanted us to pay for service we never ordered!

We did pay for the equipment that we requested to be installed and now they want to take us to court to pay them for the service time we never wanted! So now we must contract with another company to fill the need of an emergency service plus eat the cost of the Hughes Net Equipment on top of it all. I called for hughes. When they came out the tech. He called Tech support and the said I would have to change to a Business account. We tried it for one week and could not get the remote to work.

After many times on the phone with tech. I called back to hughes. Today they took This is the biggest rip off I have ever seen out of a company. They make you take something you don't even want, and furthermore that dose not even work and then charge you that kind of money. Worst experience ever!! I canceled my service before the 30 day trial ended. Hughes Net called me to see if we would upgrade for 3 months to see if that will make me happy, under no contract.

Service still sucked so I called to cancel. They offered me a 6 month trail at a discounted rate, still under no obligation. They argued with me for two hours then hung up on me. Why would I agree to a 2 year contract if I didn't know whether the upgrades were acceptable?

We are a c3 non-profit animal rescue located in Pittsboro, NC. Our satellite service was not working more and more often, so we finally had a technician come out to look at the dish.

The Hughes Net technician told us the dish had been installed incorrectly in a terrible location and that is why our internet didn't work properly. We called customer service and they told us that they could see in the notes that the technician had stated the dish was installed improperly and that this bill was clearly not our responsibility. We then called back a week later after not hearing back from them and were told that the managers in the corporate office had decided that it is our responsibility because we had not called to report every single time the service wasn't working.

They also told us we were not allowed to speak to anyone in the Corporate office. Sadly for Hughes Net, we have a following of several thousand people on our social media sites as well as many prominent national media contacts. We have been trying to get a problem resolved where money was taken out of our account for something that was already returned. We were told that the money would be put back into the account and it has not and it has been 2 months. We were told it could take up to 45 days, well it has been longer.

We have called numerous times and always get the run-around. They say that the equipment was not returned, then they say it was. The people at customer service need to go back to school or training to learn how to talk to people and to resolve the problem instead of blaming the customer when it is in fact Hughes Nets fault because they don't know how to properly resolve a situation, all they do is say it will be there in this amount of time and when it is not, they think that you will forget about it.

We are fixing to resort to contacting our lawyer because my aunt just had open heart surgery 7 weeks ago and every time she calls to see where her money is they say oh, we are sending it out now. Well, that has happened 3 times already. This is not good business practices. They argue with her after the fact and then lie to her and me about it. She was so upset earlier we had to take her back to the hospital. I do not understand why this is happening.

I see on the comments that there are alot of people that are not satisfied with your service and I can see why. No wonder everyone would rather be with Directtv.

They have better customer service and cheaper prices. Also, they were saying before that the half of the equipment was returned and the other half was not. How can that be when everything was put in the same box. Kinda peculiar, don't you think and why we we want to keep the transmitter for the dish. We have no use for it and it was free to send it back, so what the heck.

Someone needs to get there story straight and figure out what is going on. To Anyone Who Cares Sincerely, Debra Graham. Wish I had read all this before we had HughesNet installed.

Very disappointed in the charges. I was quoted one price with no equipment charges and am being charged much higher every month plus a lease fee. I did complain and was credited and now it is happening again for the last two months. I should not be expected to call every month to get this fixed and to spend at least two hours on the phone every time. It takes this long to get anyone to listen to what the customer has to say. Cannot wait till we can cancel our service. I spoke to Nicole Sox who told me she wasn't allowed to tell me where the corporate office was located.

This is such a scam. I was told I can not get out of my contract even though I have not have any service since Dec of They said the same thing to me that I have to wait for 15 more months to get out of my contract.

Total scam!!! The worst thing ever. Never get a supervisor never get questions answered!!! So ironic i do same thing daily have 75 percent free usage left and 8 percent reg lol Gimme a break , I seen usage go down 8 percent in an hour and never downloaded anything!!!

Hmmm Ya ok FCC attorney general coming up folks!!! You can't scam USA and get away with it. Got it? Get it? Sick of the over billing and the waits for a live person!!! I pay big bucks for this crap service and when I am done so will you!!! I have had so many problems with this bogus service!!! God forbid customer service answers within an hour!!! It is little fishy no supervisor is ever available!!! I always wait up to an hour for the dumbest service I ever heard of!!!

Kinda ironic last week of the month I have 75 percent of free usage left and 2 percent of paid!!! But yet no one can answer as to why, well I will tell u why, they scam you so you will purchase more tokens. I don't download because service sucks so bad I can't so how do i go from 14 percent to 8 in 34 minutes? I guess i have to call jesus jospeph and mary huh, or god knows where!!!! I am calling the FCC the attorney General and the president if have to, this is starting to hurt my head!!!

Hughes is horrible. I've had nothing but problems from day one. I only had it for a month. The guy who came to install came on the incorrect date.

He got here at 7pm and didn't leave until 11pm. The data went fast I don't know how cause gone 12 hr days. There was a lock on the password so know one could of used it. I was given a date the we could cancel by and not be charged any extra for Canceling early. I cancel way before date, returned equipment ASAP. I was on the phone for over an hour. They told me it was wrongfully charged and it will take business days for the money to go back in my account. Now I don't have a dollar to my name, and my bank account is in the negatives.

Thanks you hughnet I will make sure to tell everyone how horrible of a Company you are. I have had Hughes Net since January and this experience with this company was the biggest disappointment for me. I called to find out my end date for my contract and was asked why do I want that information and I stated because I want it the agent was so nasty I hung up the phone.

I cancelled my account in July and will not give any positive feedback to anyone inquiring about this mistake of a company. I give this company the rating of I am very unhappy with Hughes Net.

Not only did they not inform me I had limited data and would be locked in, but the internet speeds are a joke. I lived in a third world country with dial up that was much faster. Once you sign up you cannot get out for two years without a huge fee. Everything about their service is bad and when you call to complain you are told your only option is to up-grade and pay more to get a bit more service by a trained robot lady that repeats the same thing over and over again. HughesNet is by far the worst excuse for a company that I have ever dealt with.

To elaborate further: incompetent service,no customer support,overcharges customers,lousy service,and by far false representation in all matters that they represent. Furthermore I am not unique in my commentary I have read countless evaluations on the internet about "other" unhappy customers who have voiced their complaints about your terrible company.

Internet still sucks no one has offered to fix the problem they just say ahh reboot it that should fix your problem were not seeing any problem on our end in Asia if your planning on getting this service remember after they suck you in that's it.

My hughesnet was ok for about two days then dial up would be faster. My mother was diagnosed with stage four cancer and only given a few months so we decided to stay with her. When I contacted Hughes Net and asked them to suspend the service until I could go home first they asked me for some documentation of my mothers illness Ummm how about NO!

If you find out the information for the class action suit please let me know. Texasghg gmail. I have had your WiFi sense Sept. It has never worked well. I have called many, many times and received many promises. None have changed the problem. Today someone was scheduled to come and move my dome to face and new tower between 8am and 11am. No one came. When I called at 11am to see what the problem was, I was told that a Technician came to my house at around 8am.

This was not true. I was sitting in my living room waiting for them. I was then told that they would not be coming today and would have to reschedule. To say I was upset is an understatement. I called the Corporate Office. I was told they could not help me. I called the Technician office again and was told that they did not know they were to move the dome to a new tower.

I have two different case number and have talked to countless people and no one in your company can do more than talk a good story. I just want the WiFi I am paying for to work all of the time, not just now then. I read about booster which I know your company has. I was told they would not work for me. I was told that they can not move the dome off my roof and not my yard on Thursday or Fri. I am writing this letter in hopes that someone has the power to resolve this endless problem.

I has tried to get in contact with Mr. Kaul the CEO but was not allowed to talk to him. If this problem is not resolved asap I will find a way to contact him. I have been part of this company for a while I am a customer and this company really believes in ripping people off like myself and this company has been doing this for a while now threats has been made to me about terminating my service. I am being charged over draft fees by my bank due to you all company.

I wish I was able to give Hughesnet 0 stars. Worst experience with a company I have ever had. I did an early termination and asked that they take my credit card info off file and send me a paper bill for the early termination. When I called to have the money credited back to my account since this was an unauthorized purchase and I had more important bills that needed to be paid first I was told there was nothing they could do and they would not return the money.

Please log in again. The login page will open in a new tab. After logging in you can close it and return to this page. Hughesnet Headquarters Address and Contact. Hughesnet Headquarters Executive Team.

Pradman Kaul. President and CEO. Adrian Morris. Executive Vice President, Engineering. Grant Barber.